Privacy Policy
This Privacy Policy explains how Dispatch collects, uses, and protects your personal data when you interact with our website and services. We are committed to transparency and compliance with applicable data protection laws.
1. Who We Are and What We Do
Dispatch is a supply chain diagnostics and logistics improvement service based in Alexandria, Egypt. We help independent publishers and bookshop managers solve distribution problems through process improvement and operational transparency. Our website at dubai-apart.com provides information about our services, allows you to contact us, and may collect data to support your inquiries and our business operations.
2. What Personal Data We Collect
We collect personal data only when you voluntarily provide it or when it is automatically generated through your use of our website. The types of data we may collect include:
- Contact Information: Name, email address, phone number, company name, job title, and postal address when you submit inquiry forms or contact us directly.
- Communication Data: Records of emails, messages, or calls you send to us, including their content and timestamps.
- Business Information: Details about your publishing operation, bookshop, or distribution challenges that you share with us to receive diagnostic advice or service proposals.
- Website Usage Data: Information about how you interact with our website, including pages visited, time spent, referral source, and device type. This may be collected through standard web server logs and analytics tools.
- Cookies and Similar Technologies: We may use cookies and similar tracking technologies to improve website functionality, remember your preferences, and understand visitor behavior. These are non-essential and you may disable them via your browser settings.
3. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Consent: When you provide information through contact forms or subscribe to communications, you consent to our processing of that data.
- Contractual Necessity: When you request a service proposal or enter into a service agreement with Dispatch, we process data necessary to fulfill that contract.
- Legitimate Business Interests: We may process data to improve our website, prevent fraud, respond to legal claims, and understand how our services are used by our target audience of publishers and bookshop managers.
- Legal Obligation: We may process data when required by Egyptian law or other applicable regulations.
4. How We Use Your Data
We use the personal data we collect for the following purposes:
- To respond to your inquiries and provide information about our diagnostic and logistics improvement services.
- To prepare service proposals, quotations, and diagnostic assessments tailored to your supply chain challenges.
- To communicate with you about our services, updates, and relevant industry insights for publishers and bookshop operators.
- To analyze website traffic and user behavior to improve our website design, content, and user experience.
- To maintain records of our business relationships and service delivery.
- To comply with legal and regulatory obligations in Egypt and other jurisdictions where we operate.
- To prevent fraud, abuse, and unauthorized access to our systems.
5. Who We Share Your Data With
We do not sell or rent your personal data to third parties. However, we may share your data with the following categories of recipients:
- Service Providers: We may engage third-party service providers (such as hosting providers, email delivery services, and analytics platforms) who process data on our behalf under strict confidentiality agreements and data processing instructions.
- Legal and Regulatory Authorities: We may disclose data when required by law, court order, or government request in Egypt or other jurisdictions.
- Business Partners: If you engage with Dispatch for a service contract, we may share relevant operational data with logistics partners, publishers, or bookshop networks necessary to deliver the service.
- Successors: In the event of a merger, acquisition, or sale of Dispatch, your data may be transferred as part of that transaction, and we will notify you of any such change.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specifically:
- Contact information from inquiry forms is retained for up to 3 years to support ongoing business relationships and service delivery.
- Communication records are retained for up to 5 years to document service history and resolve disputes.
- Website analytics data is typically retained for up to 12 months unless a longer period is required for business analysis.
- Data may be retained longer if required by Egyptian law or if necessary to defend legal claims.
When data is no longer needed, we delete or anonymize it securely. If you request deletion, we will remove your data within 30 days unless we have a legal obligation to retain it.
7. Your Data Protection Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal data we hold about you.
- Right to Correction: You may request that we correct inaccurate or incomplete data.
- Right to Erasure: You may request deletion of your data, subject to legal retention requirements.
- Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances.
- Right to Data Portability: You may request your data in a portable format suitable for transfer to another service provider.
- Right to Object: You may object to our processing of your data for marketing or analytics purposes.
- Right to Withdraw Consent: If we rely on your consent, you may withdraw it at any time by contacting us.
To exercise any of these rights, please contact us using the details provided in the Contact Us section below. We will respond to your request within 30 days.
8. Security of Your Data
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or access credentials you use on our website.
9. Third-Party Links
Our website may contain links to third-party websites and services that are not operated by Dispatch. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party sites, and we encourage you to review their privacy policies before providing your personal data.
10. Children's Privacy
Our website and services are not directed to children under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will delete such data and terminate the child's account if applicable. If you believe a child has provided us with personal data, please contact us immediately.
11. International Data Transfers
Dispatch is based in Alexandria, Egypt, and your data is primarily processed and stored in Egypt. If we transfer your data to other countries (for example, to service providers located outside Egypt), we will implement appropriate safeguards such as standard contractual clauses or your explicit consent to ensure your data remains protected in accordance with this Privacy Policy and applicable law.
12. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal data, please contact us:
We will acknowledge your request and respond within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the effective date below. Your continued use of our website and services after such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your data.
Effective Date: January 2026